Do you want to know what others are saying about you or your brand online? Brand24 is a social listening tool and brand monitoring tool that I learned about over on the Quora network a few years ago. It is a full online reputation management system for your brand.
I quickly jumped on the opportunity to test out this social media listening tool for my readers here on Inspire To Thrive. I’ve been using the social listening tool for years as I found it invaluable for my clients and my business.
Table of Contents
Online Reputation Management
Not only does Brand24 monitor your social mentions but they monitor anything mentioned with your name or company name on the web including podcasts now. Recently Brand24 began monitoring Google Play, App Store, Telegram, and now TikTok.
Now, this tool also includes mentions on Facebook, Instagram, and TikTok for your business pages. Since you can’t be everywhere all the time, this time has become invaluable.
In addition to mentions, they also give each mention an influencer score and a brand sentiment score.
They are a United States company out of Florida since 2011. I’ve been using this social media listening tool for over 4 years now. It’s a fabulous online reputation management system.
It is different from most social media management tools which only schedule posts.
What Can A Social Listening Tool Do For Your Business?
Have you ever been mentioned on social media, a podcast, or in a blog post but didn’t realize it? It happened to me when I was mentioned as a top 10 Twitter influencer by Report Garden. The Report Garden did not send me an email or a tweet.
But Brand24 is how I found out about the mention of Inspire To Thrive via an email alert.
You can have Brand24 send you email alerts daily, weekly, etc. Hence, you can set up how often you want to receive them. Brand24 brand monitoring tools help you reach customers and partners fast when you are mentioned.
Today people want a response instantly. They do not want to wait an hour or God forbid even a day. Now, my customers love when they receive emails from me with a social mention for their marketing campaigns.
People may have Google alerts set up but Google does not show social mentions or blog mentions. (Only if make a nationally well-known blog like Forbes. Google shows more news websites.)
Customized Brand 24 Reports For You and Your Clients
I’m loving the new brand reputation reports I can pull for clients to share with them.
You can even add your own logo to the first page of the report so your client knows the report comes from your company.
These new Brand24 brand monitoring reports are so easy to create, download and share. You can choose weekly, monthly, 3 months, yearly, etc.
They are very similar to the reports I can create with Agorapulse. (Those are for social media results.)
I will tell you to not run every detail for your clients because, for some, too much information can be overwhelming.
How To Get Started With Brand24
Pick your name and brand or other keywords that you want them to monitor – they are called projects. Then you set up your Brand24 dashboard settings.
Brand24 recommends you start with simple configurations to include and exclude keywords.
You can also contact customer support for help They are quick to reply to emails, unlike the non-responders at CoPromote.
Once you have the dashboard set up you will start to see the social listening tool for your keywords. (They also respond quickly on X Twitter).
When you go back to your dashboard the next time you can view just the mentions from the last login to that dashboard.
Listen to what others are saying about you, your brand, or your clients with Brand24.
What Is An Influencer Score?
An influencer score rates people and websites that mention you. The score indicates how much authority a given person or media outlet has on the web.
The algorithm is based on the number of followers a person has on social media, and for a website, on how many monthly visits are usually received.
You may filter your mentions by this influencer score to see the most significant ones first.
What Is A Sentiment Score?
Their system automatically assigns sentiment (positive, negative, or neutral) to collected mentions when people talk about your brand. The feature is available only for mentions in English.
You can also filter your mentions by sentiment. These sentiment analysis reports look like the one below:
What Else Can You Monitor With A Social Listening Tool?
You can pick and choose categories to look over. They offer social mentions, blogs, podcasts, Twitch, forums, news outlets, and various other websites across the net.
They have online reputation management for social media platforms: Twitter, TikTok, Quora, Reddit, Twitch, Facebook, Instagram, and even LinkedIn.
Then, just pick and choose how you view your mentions via these sources to make it easy for you.
You can now see who your Twitter influencers are with this tool. These types of reports can help you engage more with your top Twitter influencers.
What’s A Storm Alert?
Brand24 sends out a storm alert when you are mentioned a lot in one day. They send you this via email.
You can choose your email notification schedule. I like to do mine daily. I often will go to the Brand24 Dashboard to see what is causing the storm alert.
Learn why you received a lot of mentions in one day, and what particular post or quote may have prompted it. It could be the person who shared your post had a lot of influence and your share went much further into the social universe.
You may also see the percentage of your social media reach in the Brand24 storm alert as well as the sentiment score. Isn’t that a great way of monitoring your brand online?
Social Listening Mobile App For Online Reputation Management
Brand24 recently came out with a mobile app. You know how important mobile apps are today. I was thrilled to see that communication from them.
The mobile app does not give you as much information as your desktop dashboard but it is a quick way to glance at it.
Notice the engage buttons in green – it makes it easier to engage right from the Brand24 app! That is a really nice feature.
You can toggle easily between different keywords and projects from above. You can add products and services for your keywords.
This app can help you manage your business’s online reputation from anywhere with a mobile device.
Brand24 Perks for Brand Monitoring
Not only do you get great social listening tools with this company but they also offer their customers perks. Who doesn’t love a perk now and then, right?
They include discounts on various products for bloggers and social media tools.
Pricing
After your 2 week trial you can choose from various pricing structures to monitor your brand.
In Conclusion of the Best Social Media Listening Tool
Are you using any social listening tools today to monitor your brand or name? Or an online reputation management tool? What is your social listening strategy? I’d love to know more in the comments below.
Go to Brand24 to sign up today for your social media listening tool today.
You get a FREE 14-day trial of the social listening tool Brand24 with no credit card.
Finally note, that Brand24 monthly plans start at $149/month annual plan or $199/per month.
*I am an affiliate of this product. This fabulous tool has become invaluable to me in helping clients know when they are mentioned on social media, forums, and on blogs.
She has 30+ years of experience in marketing/advertising with 14 years of experience in content marketing, social media, blogging, and SEO.
Lisa helps her clients with social media, email marketing and some SEO.
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I have never known about this kind of thing until now. This looks like a valuable tool to add that will keep me up to date on my brand’s journey!
Hi Paul, yes, it’s a fabulous tool. I use it for personal names and brand names. You can learn a lot with it and they offer a FREE trial. Thanks for your input and have a fabulous day.
Thank you Lisa for recommending our tool and inspiring others to try it and… to thrive!
#TeamBrand24 couldn’t be happier!
You are most welcome Kalina, I’ve been using it for about 3 years and love it. I really love the updates with podcasts, twitch and the new reports. Thank you!
Hello Lisa,
Now-a-days, Social media has completely transformed the marketing landscape. Experts are taking benefits densely from social platforms in every aspects.
Brand24’s flexible listening parameters and ability to scour the web for nearly any mention of a brand, it goes above and beyond being a mere social monitoring tool.
Eventually, thanks for exploring additional information regarding this tool.
With best wishes,
Amar Kumar
Hi Amar, you are right about social media. I love the new feature that includes podcasts and twitch as well as their new reports that are easy to read though I would say not to give a client too much info, one of mine was overwhelmed with the info. Thanks for your shares and support Amar!
I have never used Brand24 but I think after reading this review that this is the right time to make use of this platfoem.
Will report how my findings went .
Hi Ken, welcome to Inspire To Thrive. Oh yes, do try it out FREE for the 14 day trial. I’m sure you will love it! Thanks for coming by and have a great day.
Wonderful tool Lisa, definitely on my shortlist to buy.
I intend to use it track down brand mentions that can be turned into links.
Very worthwhile activity.
Hi Nikola, It is an awesome tool and I love the upgrades and reports they now offer. I especially love the podcasts that you can learn your mentions from. You are on it with the links Nikola. Thanks for coming by and for the shares on social! Have an awesome day and weekend!
Hey Lisa,
This is a great tool and the way you review about this tool is awesome. Thanks for this awesome review.
Hi Alfredo, Welcome to Inspire To Thrive. I LOVE the Brand24 tool. I find out places I didn’t know I was mentioned in. Have you tried it? Thanks for coming by and have a great day.
Hi Lisa,
I have been following Brand 24 a long time now, but I have never had the time to look into it to discover how it works. That makes your post a useful resource to me. And since the reporting looks like Agorapulse, it must be a fantastic social media monitoring tool. I will have to look into it.
Thank you for sharing!
Hi Moss, it’s a great tool and invaluable! I use it for clients and myself. I love the new reporting tool as I shared mine in this post. I hope you took a moment to look at it. You are most welcome and don’t hesitate Moss to ask me about it. Have a great day there!
I was searching for Brand24 hence why I found this blog. I have heard a few good reviews about it and will be giving it a try
Hi Alan, welcome to Inspire To Thrive. I’m glad you found me via Brand24. It’s a great tool that I’ve been using for over 3 years now and I love their new reporting tools. I hope you give it a try for the 14 day trial. Have a great day.
Hi, Lisa!
Thank you so much for writing this blog post. The tool looks interesting to me. Well, I used a couple of alert tools. Google Alert is one of the those. It was okay.
Tweetdeck was another that I tried. It was the Twitter-specific, though.
However, the Brand24 seems cool. But $49 per month is probably an amount that everyone might not be willing to pay, especially if someone is a beginner in blogging.
Furthermore, I enjoyed the blog post. I’m glad I stopped by and found out about this awesome tool.
Thank you, again!
Hi Hassaan, you are welcome. And welcome to Inspire to Thrive. Google alerts are great but they don’t catch all the social mentions or blog mentions. I agree on the price with you, I hope they offer a mini paid version around $10/mo. That seems to be a sweet spot for many bloggers with other tools out there being offer at that range. Thanks for your feedback Hassaan and I hope you try out the free trial too. Have a great weekend!
HI Lisa,
As you know, I am still fairly new to using social media, so pretty much everything about it is new to me. Brand 24 sounds pretty cool to get alerts when someone mentions you.
I’ve actually started turning off notifications on my iPhone so I can get more done. I’ll check my notifications once in the morning and then work on my blog and my freelancing business. I won’t check my social sites again until later in that afternoon after all my work is done.
Since using this method, I’ve been more productive. However, now it’s taking me several hours to respond to people’s tweets or get back to anyone who mentions me. I am sure this doesn’t look very good.
I really don’t get a lot of mentions, because my social sites are still growing. However, I may have to look into this later on down the road as my social followings start to increase.
Thanks for sharing this with us, have a great day,
Susan
Hi Susan, yes but you seem to be catching on fast Susan too. You are on to something with turning those notifications off. I have all off except for Twitter and a few close contacts on Facebook. Sometimes it feels good to just leave the phone in another room or home when you go out once in a while.
I hope you check out the free trial on this Brand24 as you may receive more mentions that you realize. I know I did. Thanks for coming by Susan and have a wonderful weekend – I hope it’s a long one for you too!
Hi Lisa,
Sounds really cool to me. Especially as mentions of myself and BFP seem to be popping up all over with my guest posting and blog commenting campaigns in overdrive. Any tool that makes it easier to track what folks are saying about you only makes it easier to build bonds, to make friends, to offer support, to gauge feedback and to get clearer with your brand direction.
Thanks for sharing.
Ryan
Hi Ryan, it is a really cool tool. I bet you would find mentions you were not even aware of from others! I really like their mobile app too and hope they expand on the mobile app. You surely are everywhere these days Ryan. Thanks for taking the time to come by and comment. Enjoy the rest of your week.
thanks for giving such a useful information about social listing tools, your article is really very helpful thanks for this post
Hi Gaurav, you are welcome. I hope you do take Brand24 for a test drive and please let us know how you like it!
Hi Gaurav, you are welcome. I hope you do take Brand24 for a test drive and please let us know how you like it!
Hey Lisa,
It seems to be an effective tool. Even I miss the tweets when people mention me.
It would be great to try such kind of useful tool.
The most important thing is to monitor your profile score and the ways which can be chosen to leverage Twitter.
Thanks for the info.
Enjoy the day.
~Ravi
Hi Ravi, yes, that’s for sure, it is easy to miss some mentions on Twitter too. I love the mentions on blogs and other areas even more. Check out their 14 day free trial and test drive it Ravi. Thanks for coming by and have a great day!
So nice to read your review of our tool! Thank you so much. We’re happy that you like it, find it useful, and worth recommending.
Greetings!
PS. We really like reading your blog, Lisa. Keep up the good work!
Thanks Gloria for coming by. I wanted to use your tool for a while before writing on it. I really am enjoying it and learning a lot from the stats it is providing. Thank you again!
Happy Monday, Lisa! Wow, Brand24 sounds like an awesome tool! Have you liked your stats you’ve seen so far? I mean, is the application worth going premium?
I would love to hear more about your findings as your trial goes. Will you have a followup?
Great to learn about new tools, my friend. Hope you’re enjoying your Monday (and your visitors).
B
Hi Bren, thanks. It is and I do. I do think the premium version is worth it. You can find out so much information from their dashboard. You will know with the 2 week free trial. I will do a follow-up for sure! Thanks for coming by Bren and have a great day ahead. (You can probably tell I was busy being grandma yesterday)…
Hi Lisa,
This is the first time I hear about Brand24. Thanks for telling us about and for showing us all we get from using this tool. I’m going to check it out. I’ve been hooked on Followerwonk lately, hehe. I just like messing with the tools and their features. I’m becoming a big ole nerd, lol.
Congratulations on being recognized as a Twitter influencer! I doesn’t surprise me at all!
Great post, Lisa. I’ve already got this scheduled to share later this morning. Have a great week!
Cori
Hi Cori, You are welcome. I had not heard of them either until they contacted me on Quora. I love their services. And just the other week the mobile app became available. You a nerd? Wow, you have become one I think.
Thanks for that Cori, I learned it via Brand24. You too Cori, I have my granddaughter in town this week. She’s still sleeping. Have a great day and week ahead there.