How Co-Promote Got It Wrong On Valuable Social Media

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One day I was loving Co-Promote, getting shares on Facebook and Twitter and then suddenly the error message showed up.

The service was great but when it went down  Co-Promote got it wrong on social media. Co-Promote has over 350,000 users today, according to their home page.

Their slogan is “Get shares and retweets from real people. Free.”  There is a paid version of their services as well for $49/month. I had been using them for 6 months free and loved the service.

As with any social networking service it took a while to build up a following and to gain points. I was ready to go with the premium version when all of a sudden they stopped working and they only posted on Twitter twice in 2 weeks that they were having server issues.

No note on their website, no blog post, one tweet was it.

co-promote got it wrong

Co-Promote Got It Wrong With Not Responding!

According to many of their users on Twitter they have not responded to emails. Imagine being a paid subscriber and not receiving an email or more information from them on social media?

They are the ones that help us promote on social media but they cannot promote to us?

The longer this lack of communication continues to go on the more their users will not go back to their services – especially those with the paid version. It’s sad to see a company that provided great social media services like Co-Promote got it wrong with social media.

What Others Are Saying on Twitter on How Co-Promote Got It Wrong

What Could Co-Promote Do To Make It Right?

I believe Co-Promote should respond on social media to their users. They could do a blog post about their servers being down and what they are doing to correct it.

Co-Promote could email their customers about what happened and what they can do going forward for their customers. Their users would love to receive credits for those who were affected especially those with the paid accounts.

Reassurance is Key

Reassure us they are not going out of business is a must. The Social Media Examiner a post on how to handle complaints on social media.  They recommend companies to respond quickly and acknowledge the issues. Don’t hide from the issues or their customers.

Hiding from issues is not a good customer service practice. If you have been a reader here for some time you may remember my post on customer service via Twitter. You can provide great customer service via Twitter very quickly.

Let’s hope Co-Promote comes to bat for us.  I had a post ready to publish on how great their services were and how to use their services. Their services will be missed if they don’t return.

What Else Can You Do To Promote Your Content?

JustRetweet has great services that are similar except it’s mainly for Twitter and only has likes on Facebook.

Viral Content Bee is another great service but again not with Facebook pages, just Facebook profiles.

Triberr is somewhat similar and may be my all time favorite way to share blog posts and receive sha
Do you believe Co-Promote got it wrong on social media?
Since this post was written this is the latest tweet from CoPromote:

Update: July 9, 2017 – The Co-Promote website is down – it looks like they went under….

copromote update

CoPromote Back Now Under New Name

Update- August 31st, 2017 – It looks like they are back under a new name. See how I found out via Twitter.

 

Would you try out the new service by the same folks? I am waiting and would not pay for their services after what happened with Copromote and how they treated their customers.

I do not believe anyone had their money refunded. SO beware. Here is what their new site looks like – very familiar isn’t it?

A special thanks to Wendy for tweeting me on the latest! I’d love to know in the comments below if you will try them or not.

Lisa Sicard
Latest posts by Lisa Sicard (see all)

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50 thoughts on “How Co-Promote Got It Wrong On Valuable Social Media”

  1. Taylor Smith

    I know this post is old, but a new CoPromote is now live in early release under new ownership. Please try it out and let us know how we can improve. It’s the easy and free way to discover and share content. Hope to see you there!

    1. Lisa

      Hi Taylor, I looked at it quick yesterday and noticed it was mostly for musicians? Is that correct? Thanks for coming by and letting us know it is under new ownership! Happy to hear about that 🙂

  2. Adeel Sami

    Hello, Lisa!

    I was wondering what had happened with the awesome platform of CoPromote…

    I didn’t follow much until I came across to your post.

    Had a feeling that my IP was blocked or something but it was kind of satisfactory that it was happening with everyone.

    As I sniffed through some chatters on Twitter, I found that they are back with another name?

    See that site: app.creatorcollabs.com

    They have the same exact system as CoPromote.

    But I think they started fresh as I don’t see my followings and all other data.

    Still though if they are back, that’s the good sign. 🙂

    Thanks for that!

    ~ Adeel

    1. Lisa

      Hi Adeel, yes. Did you see my update at bottom of the post? I’d be careful. They never returned messages or money from paying customers as Co-Promote. It would be hard to trust them with our logins and such. I’ve been using JustRetweet and ContentViralBee. They are great – even the free versions. Thanks for coming by to check it out Adeel. Have a great rest of your day there.

  3. Marios Tofarides

    Hi Lisa,

    Thanks for the update. I was a big fan of Copromote since it was a great (and free) way of promotion and connecting with other bloggers. I’ll give CreatorCollabs a try. Thanks for letting us know!

    1. Lisa

      Hi Marios, You are welcome. Good luck with it and be careful. I’m still leary about what happened with them going under (CoPromote) and not letting their users know or responding to anyone. Many who used the paid version lost their money. So please be careful. There is always Just Retweet which does more than tweets and Viral Content Bee. Those are 2 viable alternatives.

        1. Lisa

          Hi Marios, do check out JustRetweet, ViralContentBee and Triberr. All have great FREE versions and if you use them a while you will see traffic from them. I have been getting traffic from them as well as Flipboard. At some point you may have to invest a few bucks to really generate more traffic. But these do work very well with Free. You just have to share others to get yours shared. Be careful of what you share, that the content is relevant to your audience. Thanks for coming by and have a great day Marios.

  4. Rohit

    I am happy I went over your post. I was pondering what happens to co-promote. I cherished the site. I was not blogging for a couple of months as a result of something individual. I return and I couldn’t get on. I began thinking about whether I accomplished something incorrectly. I am presently searching for something to supplant Co-promote. As my blog sees are harming. Do you have any proposals?

    1. Lisa

      Hi Andrea, welcome to Inspire to Thrive. You are welcome. I just did a new post today on Triberr too 🙂 I know so many over at CoPromote were looking for another service to extend their reach on social media. Thanks for coming by! Have a great rest of your day!

  6. Sandy KS

    I am glad I came across your post. I was wondering what happen to co-promote. I loved the site. I was not blogging for a few months because of something personal. I come back and I couldn’t get on. I started wondering if I did something wrong. I am now looking for something to replace Co-promote. As my blog views are hurting. Do you have any suggestions?

    1. Lisa

      Hi Sandy, me too – It worked so well and it was easy! I would recommend JustRetweet, ViralContentBee, Triberr and Flipboard. I hope that helps and I will be doing a follow up on this in the near future. Welcome to InspireToThrive and have a great day!

  7. Kimsea Sok

    Lisa, it been a while never on your blog. How have you been?

    This is the first I heard about the CoPromote, and it sound like a wonderful platform promoting the content.
    Thanks sharing the information. I believe I have to learn more about the platform.

    Thanks.

    1. Lisa

      Hi Kimsea, I’ve been very well. Glad to see you back here. It was a wonderful platform, – they still have not got back up or even posted anything on it. No emails either to the users. Very poor choices! Thansk for coming by Kimsea and have a great new week ahead.

  8. Amit Kharbanda

    Co-Promote is seeming very helpful but, After seeing many complaints on twitter, I am confused about to buy this product.
    Thanks for sharing you experience with us.

    1. Lisa

      Hi Amit, welcome to Inspire to Thrive. You are welcome. That’s a smart decision. They are probably no longer in existance. No recent tweets, emails or anything. They just disappeared! Thanks for coming by Amit.

  9. Jayant Gosain

    To be honest, I never heard about Copromote and their services. Seems really good. Apart from the Organic Traffic, Social Media is also a big source of traffic. But you need a solid social media assets to drive people to your website. But, I think using these services, one can easily manage the social media traffic.
    Thank You, Lisa, for Sharing it with us. Learned some new things

    1. Lisa

      Hi Jayant, I really did love their services. I know am using JustRetweet and ViralContent Bee a little more along with Triberr. More people are going to them too which helps make them better. Do you use any of those Jayant? Thanks for coming by and have a great week ahead!

    1. Lisa

      Hi Juan, welcome to Inspire to Thrive. You were not the only one to think that. Is that a video from CoPromote Juan? I wonder if they did get hacked or something. Bettr to unhook our account from there as they haven’t told us yet what happened. I got old emails from them recently too – not good!
      I would love to see another service like this one soon. I recommend JustRetweet which offers Google+ and FB Likes or ViralContentBee – more people are going to both which helps! Thanks Juan for coming by on this one and for your input.

    1. Lisa

      Wow, that’s a lot of credits. Have you heard from them at all on it? I can’t believe they haven’t updated their users since going down.

  12. Renard Moreau

    [ Smiles ] At first, I thought I got blacklisted by Copromote and that my account was suspended.

    Then I learned that they were having some issues with their servers.

    I was unable to email them via the link on their official website (because it was broken), so I left them a polite message via their official Facebook Page; they never responded.

    Come on! There is more going on here!

    Lisa, Copromote is hiding something and they are not telling us what it is!

    1. Lisa

      Hi Renard, LOL, I thought the same thing too at first! I believe you are right that they may be hiding something. Maybe they release our passwords or something like that. I can’t believe they haven’t responded to anyone except for a few tweets here and there over the weeks now. Thanks for coming by and stay tuned! Have a good day Renard.

  13. Alicia Taylor

    Yep – and nothing more since that last update that they hear us. Honestly, though. Before they went down, I sent a couple of emails to their customer service and they never replied. I’m pretty sure customer service was never their forte. Thanks for the other links. I’m gonna check out JustRetweet. I’ve never heard of it and am looking for a CoPromote Replacement.

    1. Lisa

      Hi Alicia, Welcome to Inspire to Thrive. I can’t believe they haven’t responded to you and others. I tweeted them too and no response. I will surely be looking for more replacements and updating this post or adding a follow up. Do you use Triberr? That is an awesome one too, I just went with their paid program and it’s helping me get more Facebook shares. It does take time to grow tribes there. Thanks for coming by with your experience with copromote Alicia. Have a great day and new week ahead.

  14. Theodore Nwangene

    Hey Lisa!

    I am very sorry to hear that you and many others out there are experience this issues with Co-Promote but I am sure they will other reasons asides their server being down for not responding to customers and the likes of what you mentioned.

    And trust me this the first time I am seeing a BIG company failed on all fronts like this, it’s quite surprising you know.

    Customer satisfaction and support really counts and I don’t joke with this at all. There are times when I get quite indispose as not to be able to deliver what or exactly what my clients want….I just call them up or send out messages to them about why they didn’t get their jobs on time, or why it was not up to the standard and that I will make sure I make it up to them…Lisa, this technique always work magic!

    I think that’s exactly what Co-Promote ought to have done. Writing a simple blog post to explain it wouldn’t kill them. Would it?

    No…No…No…this is bad of them.

    Well, I hope you havemoved on at least for now until they are back to explain or serve you guys better?

    Theo

    1. Lisa

      Hi Theodore, what happened to your image? You used to have a photo 🙂 Thank you. I feel really bad for the paying customers there. I’ve seen others fail with no responses but not for this long! I agree, if there is an issue let the customer know ASAP, they surely will understand (most anyways!) You would think at least on Twitter they would respond especially because of the type of company they are. It boggles my mind. I’ve moved on and may go back if they come back but only as a free account until they get their customer service act together. Thanks for coming by Theodore and have a wonderful weekend.

  15. Kathleen Streitenberger Rupert

    If you billed my card, you will owe me a complete refund. I’m sad to say this; but you didn’t respond to one email I sent. You didn’t even respond to me on TWITTER! This is extremely unprofessional. You had a huge fan base, and yet you are silent even today on 05.19.2017
    We will need 4ooK credits each to return; if you ever do come back online. May’s billing? Don’t even think about it. I won’t do that. Very Disappointing.

    1. Lisa

      Hi Kathleen, Wow – I can’t believe they didn’t respond to a paying customer. That’s really awful. How long were you using the service Kathleen? I really did like their service but I would surely think twice about becoming a paying customer if they ever came back. Sad. Thanks for sharing your experiences here with us on CoPromote. Have a good weekend!

  16. piyush

    Awesome post lisa.

    Great work.

    Anyways, I’m going to subscribe for your newsletter to get future updates in my inbox 🙂

    Thanks,
    Piyush

  17. Sara

    It’s been a while since I us d them so this is news to me. If it’s been two weeks and nothing, it makes me wonder about them. I used the free version but woe to those who are paid users. Anything news on how they’re handling their paid customers?

    1. Lisa

      Hi Sarah, welcome to Inspire to Thrive. 3 days ago they posted on Twitter https://twitter.com/copromote/status/863439594272043008 – they claim they are working on it and are listening. But no responses from them. I’d like to give them a second chance but geez, an email, a blog post or something would be nice. I did love their services! Thanks for coming by Sara and I hope to do a follow up post. Have a nice day!

      1. Sara

        Thanks for sharing that update. This is a huge lesson in customer service Don’ts.
        I see the original notice went out April 29, it’s May 16 now…and nothing. I hope they plan to refund all the paid users because it’s only going to get worse for them when everyone demands refunds.

        1. Lisa

          You are welcome Sarah. I hope they do refund the users or give them something for the time it was down. It will be interesting to see what happens Sarah. Have a great Wednesday!

  18. Bren Pace

    Hi Lisa,

    I’m sure many appreciate you sharing this information. I never used Co-Promote, however, I do remember hearing about it.

    Unfortunately, with their like of public announcements and communication with their customers, I’m sure they have gone down the drain for good. So sad that a good tool like this would be taken for granted, as well as, it’s users.

    Thanks again for sharing this. Passing it along.

    B

    1. Lisa

      Hi Bren, thank you. I really miss it. I was bulding up traffic over at the Facebook page because of co-promote. It saved me and others from having to boost posts over there too. They did tweet out since that they are still working on it. I’d give them a 2nd chance if they communicate a little more.
      It’s like me here, my CommentLuv plugin is still being worked on. Some things take time.
      Thanks for coming by Bren and have a wonderful day ahead!

  19. Adrian Jock

    Hi Lisa,

    Never joined Co-Promote. Don’t remember why, most probably there was something I disliked. Seeing how their users are treated now, it seems that my decision was a good one.

    I just checked their Twitter account. What a shame. The pinned tweet asked me to join them instead of linking to a blog post explaining what’s wrong with their service. Well, actually, what blog? They don’t have one anymore. A database error is all I got trying to reach their blog.

    Anyway, how hard it is to repair a blog? Maybe it’s to hard for some people, but adding just a simple html page explaining the issues isn’t hard at all, especially when you’re a “company” not a one man show who may not be very tech-skilled.

    A big No-No. Good decision from my part.

    1. Lisa

      Hi Adrian, I bet there was 🙂
      I really started liking it about using it for several months – especially the Facebook page shares. It beat paying for FB boosts. It really is a shame for their lack of response. I really feel bad for their paid customers.
      I can’t believe they didn’t post on it on their blog Adrian and they are several people running that company, not just one! I really wonder what is at the bottom of it all now.
      I’m glad we have some alternatives but I do miss that CoPromote.
      Thanks for coming by Adrian and the commentluv here is still being worked on.

  20. Ravi Roshan Jaiswal

    Hey Lisa,
    Very nice to meet you 🙂

    I’m grateful of you for featuring my twitter post on the subject of Co-Promote. It’s really a matter of sad the Co-promote is down but it’s three of alternatives is very useful to know. Absolutely they should do what you have mentioned here: email their customers and tell them the problem and mention when problem is going to solved too, to customer.

    Yeah, Justretweet, Viral content bee and triberr are the best way to promote your content for this time. They also work fantastic to promote contents

    Thanks for posting, Lisa.
    With best wishes,
    – Ravi. .

    1. Lisa

      Hi Ravi – welcome to Inspire to Thrive. You are welcome. How long were you using CoPromote? I really miss the Facebook page part of their sharing program. I hope they come back but the longer they do nothing the less users they will have, it is sad. I’m glad we do have alternatives out there and maybe some new ones will pop up too now.
      Thanks for coming by Ravi and have a great rest of the weekend!

  21. Suze

    A very timely article, Lisa and I find it really bizarre that they are not responding to users. I actually emailed the CEO a week or so ago to ask when it would be up and running again but got no response. I’d previously emailed him to ask why I was getting such weird suggested posts to share (drugs and s#x mainly) and he’d explained how to block those accounts so I wouldn’t see them any more. Maybe that was part of the issue, that there were some very low quality posts that users didn’t want to share and it was hard to find the high quality posts that we would actually be happy to share!

    1. Lisa

      Hi Suze, welcome to Inspire to Thrive. Wow, you emailed to the CEO and got no response? I hope they do respond somewhere. I wrote this post in hope that they can make it right for all us users. It is such a great service. I always checked out the links before sharing from there but I do that with any type of services like Triberr. You always will have some low quality stuff mixed in with the great content. I’d love to know if you ever do hear back from them. Thanks for coming by Suze and for your input on Co-Promote. Have a great day!

  22. Mitch Mitchell

    I don’t use any of these services since I got burned a bunch of times around the beginning of this decade. That another company not only has started to fail but isn’t responding to its user base doesn’t surprise me at all. It seems like there’s almost no accountability anymore; definitely a lot of cowardice. These folks should be ashamed because this is going to cost them a lot of money, as their reputation is being trashed.

    BTW, since you mentioned it on my blog, I got this same response that many other probably have received regarding CommentLuv:

    A feed could not be found at http://www.imjustsharing.com/. A feed with an invalid mime type may fall victim to this error, or SimplePie was unable to auto-discover it.. Use force_feed() if you are certain this URL is a real feed.

    1. Lisa

      Hi Mitch. Oh don’t be afraid. As long as nothing is completely automated you would be okay. I usually check out links before doing any shares from them. I can’t believe they haven’t responded to anyone. They only sent out 2 tweets in 2 weeks. I would be mad if I had paid for the service and got no response. But I also loved their services, it worked really well!
      Oh yes, my CommentLuv is not fully working but Andy got sick and there are no updates for it. I have 2 tech friends working on it but I can’t find my credentials when I signed up many years ago.
      I was told this by one of the tech friends ” If this is the reason, your broken CL works better than any other commenting system. That’s because some commenters still get two backlinks.
      Two backlinks for some commenters and one backlink for other commenters = still better than one backlink or no backlink for all commenters.”
      I hope it can be resolved though.
      Mitch, I loved your post on Neil Patel. That was very clever written post. But I will not blame our age for it 🙂
      Thanks for coming by and have a great day Mitch!

  23. Cori Ramos

    Hi Lisa,

    I’m sorry you’re experiencing this issue with Co-Promote. They are wrong on all levels for not keeping their users updated. One tweet is not enough – especially for paid members.

    I sure hope they resolve their issue soon. Thanks for keeping everyone in the loop. I’ve already shared this one.

    Hope all is well.

    Cori

    1. Lisa

      Hi Cori, Thanks. I really loved the service after using it for 6 months and was going to go pro with it! Have you ever used it before yourself Cori? If they come back and with more communication I’d still recommend them. It beat paying for Facebook boosts and ads. Have a great day Cori.

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