How Does UCaaS Work and Why You May Need It
In this day and age, mobile smartphones aren’t just a luxury for busy professionals – they’re essential. Not only do professionals use them for all the tools and software that can be downloaded, they use them for all kinds of different communication.
This includes voice calls, text messages, dedicated communication channels, instant messages, email and so much more.
When professionals engage in so many different forms of communication, there’s sure to be fragmentation. In a company setting, there needs to be unification of company electronic communications so that the dissemination of information, instruction and leads can be streamlined and more easily maintained.
This is where UCaaS comes in. In this article, I’ll discuss some of the ins and outs of UCaaS, including what it is, how it works and the average UCaaS cost.
This one peaked my interest as my WIFI and phone service of late has not been 100%. To manage social media well I have to have the service that works all the time.Not only do professionals use them for all the tools and software that can be downloaded, they use them for all kinds of different communication. #technologyClick To Tweet
What is UCaaS?
The term UCaaS stands for “Unified Communications as a Service“. Essentially, it’s a communications delivery model that gives companies access to multiple applications, channels and services while being based in the cloud.
Like other as-a-service solutions, UCaaS is considered to be very cost-effective. Especially when comparing it to on-site solutions and it has become very popular in recent years.
Instead of the bygone era of fixed contracts and heavy initial investments, as-a-service solutions like UCaaS provide for more flexibility and agility in a company’s communication stack.
How Does UCaaS Work?
As a cloud based service, UCaaS is able to streamline both internal and external conversations had in business. Instead of using lots of different vendors and applications to keep things running across the company, UCaaS is a single solution that supports all kinds of communication.
This includes SMS, conferencing, instant chat and more.
This level of communication collaboration in the workforce helps keep things easy for employees and has been shown to increase productivity. From a customer’s perspective, UCaaS systems allow for better in-team communication and can help to solve problems faster.
Employees will be able to access all the communication tools they need from wherever they are. They can also access whatever device they are using.
Because of the consolidation that UCaaS provides, companies can reduce fixed costs and labor and pay on a monthly or annual fee. See more information on the costs associated with UCaaS below. This is how UCaaS works for you.UCaaS is a single solution that supports all kinds of communication. #UCaas #techClick To Tweet
What are the UCaaS Costs?
Before going over the costs of using UCaaS, it’s important to consider the alternative. The costs of a traditional, on-premises system. There’s typically a large, up-front investment followed by significant maintenance fees as well as other ongoing costs.
When switching to a UCaaS system, there are minimal upfront expenses that include:
- Phone Upgrades
- Licensing fees
- Bandwidth increase
- Router Upgrades
- Team Training
Aside from that, the benefits of using UCaaS from a cost perspective are many. For starters, you only pay for what you need and use with the system. No more paying for unused lines and features (like with a traditional setup) that you have been contracted with from the beginning.
Cloud communications solutions offer transparency with pricing and allow for the ultimate customization with plans. This gives enterprises much more flexibility when it comes to tailoring their communications services and cutting out extra expenses.For starters, you only pay for what you need and use with the system. #UCaasClick To Tweet
Embracing UCaaS in Business
It’s hard to beat the flexibility and scalability of solutions that are offered on the cloud. Having more control over communications can help with internal communication, branding, customer experience and team training.
On top of that, UCaaS vendors are always adding new features, tools and solutions onto their platforms – further enhancing productivity and the ability to customize.
As business becomes even more competitive, it becomes more essential for companies to utilize innovative technological tools. These tools can help them gain an advantage.
What type of tools are you using today for your communications today?
Are you surprised to learn how UCaaS works? I’d love to know more in the comments below. Please share on social media too!