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How Co-Promote Got It Wrong On Valuable Social Media

Lisa Sicard

One day I was loving Co-Promote, getting shares on Facebook and Twitter and then suddenly the error message showed up.

The service was great but when it went down  Co-Promote got it wrong on social media. Co-Promote has over 350,000 users today, according to their home page.

Their slogan is “Get shares and retweets from real people. Free.”  There is a paid version of their services as well for $49/month. I had been using them for 6 months free and loved the service.

As with any social networking service it took a while to build up a following and to gain points. I was ready to go with the premium version when all of a sudden they stopped working and they only posted on Twitter twice in 2 weeks that they were having server issues.

No note on their website, no blog post, one tweet was it.

Co-Promote Got It Wrong With Not Responding!

According to many of their users on Twitter they have not responded to emails. Imagine being a paid subscriber and not receiving an email or more information from them on social media?

They are the ones that help us promote on social media but they cannot promote to us?

The longer this lack of communication continues to go on the more their users will not go back to their services – especially those with the paid version. It’s sad to see a company that provided great social media services like Co-Promote got it wrong with social media.

What Others Are Saying on Twitter on How Co-Promote Got It Wrong

What Could Co-Promote Do To Make It Right?

I believe Co-Promote should respond on social media to their users. They could do a blog post about their servers being down and what they are doing to correct it.

Co-Promote could email their customers about what happened and what they can do going forward for their customers. Their users would love to receive credits for those who were affected especially those with the paid accounts.

Reassurance is Key

Reassure us they are not going out of business is a must. The Social Media Examiner a post on how to handle complaints on social media.  They recommend companies to respond quickly and acknowledge the issues. Don’t hide from the issues or their customers.

Hiding from issues is not a good customer service practice. If you have been a reader here for some time you may remember my post on customer service via Twitter. You can provide great customer service via Twitter very quickly.

Let’s hope Co-Promote comes to bat for us.  I had a post ready to publish on how great their services were and how to use their services. Their services will be missed if they don’t return.

What Else Can You Do To Promote Your Content?

JustRetweet has great services that are similar except it’s mainly for Twitter and only has likes on Facebook.

Viral Content Bee is another great service but again not with Facebook pages, just Facebook profiles.

Triberr is somewhat similar and may be my all time favorite way to share blog posts and receive sha
Do you believe Co-Promote got it wrong on social media?
Since this post was written this is the latest tweet from CoPromote:

Update: July 9, 2017 – The Co-Promote website is down – it looks like they went under….

CoPromote Back Now Under New Name

Update- August 31st, 2017 – It looks like they are back under a new name. See how I found out via Twitter.

 

Would you try out the new service by the same folks? I am waiting and would not pay for their services after what happened with Copromote and how they treated their customers.

I do not believe anyone had their money refunded. SO beware. Here is what their new site looks like – very familiar isn’t it?

A special thanks to Wendy for tweeting me on the latest! I’d love to know in the comments below if you will try them or not.

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