5 Ways to Improve Customer Trust in 2021 and Beyond

Customer trust is something you earn. People tend to buy from businesses that they know, like, and most importantly, trust.

Think about the brands that you go back to and shop with time and time again. If you didn’t trust the business, it’s unlikely that you would spend your money with them as much as you do.

Many brands understand how to help customers get to know them and what they do through marketing and advertising helps build that connection. These brands know the importance of great products and services.

improve customer trust

They also know the value of creating an excellent customer experience to ensure that customers like the brand.

But how do you build trust with your customers?

Here are some strategies that you can use to add more trust to the customer experience in 2021.

Be Transparent to Improve Customer Trust

When it comes to the copy that you use to advertise the products or services that you sell, it’s always best to be transparent.

Stay away from using extreme superlatives like ‘cheapest’ or ‘biggest’. Remember, the truth is that you can’t always verify that this is completely true.

Unless you 100% guarantee to price matches, your customers might quickly lose trust in your business.

people buy from those they trust

If you have advertised your product as the cheapest on the market only for them to find one cheaper elsewhere, your brand image will take a major hit.

When it comes to the copy that you use to advertise the products or services that you sell, it’s always best to be transparent. #customertrust Click To Tweet

Get Insurance

Customers are likely to put more trust in a business that they can rely on to be there for them and protect them. Getting insurance is one way to show your customers that you care about their safety. It shows you will do what it takes to make sure that their experience is awesome.

Product liability insurance means that if anything goes wrong your business is cover. That is if a customer is hurt or injured while using your product, your company will have the financial means to set things right.

Even when you take all necessary measures to ensure that your products are safety and quality checked, knowing that you’ve gone one step further can give your customers peace of mind. Getting a certificate of insurance and displaying it on your website for customers to see is an ideal way to do this.

You can add it to the header, footer, sidebar, or even created a featured page. Let it explain why your customers can trust you and your company values. Lastly, display the badge proudly on that page.

Get More Reviews

Customers tend to trust reviews much more than they would trust claims made by the company themselves. This is because there’s often nothing in it for customers that are leaving a good review.

Most likely they’re doing so because they have had a genuinely awesome experience with a company that they would like to share with others.

Customers are equally likely to leave a bad review. In fact, they might actually be more motivated to leave a bad review than a good one. So, when your company has a 5-star rating, that goes a long way in building trust in your customers’ minds.

Good reviews will encourage new customers to place more trust in your brand. After all, nobody goes to write a good review if they don’t have anything good to say about a company.

You can encourage your customers to leave reviews by asking them to do so after making a purchase and providing them with a link or push notification so that they can easily share their thoughts.

Customers tend to trust reviews much more than they would trust claims made by the company themselves. #customerloyalty Click To Tweet

Provide Helpful Answers to Bad Reviews

Bad reviews can make your heart sink into the pit of your stomach as a business owner, but the truth is that they can be turned into something constructive, and you could even use them to build more trust with your customers.

If a customer leaves your brand a less-than-stellar review, the best thing to do is provide them with an apologetic and helpful answer.

Customers are likely to trust a brand that demonstrates its commitment to its customers. You can do this by providing helpful answers to bad reviews.

Then, ask the customer to provide them with more information on what they could do to rectify the situation for them.

Make sure, however, when you reply to a bad review that you avoid disclosing any personal or private info.

When possible, try to direct the customer to a private line of communication live private chat, email, or a phone call. This allows you to explore the situation more thoroughly and offer more help without crossing any lines.

This allows you to explore the situation more thoroughly and offer more help without crossing any lines.

Invest in Your Employees

Finally, unless you are running a business on your own, your employees are likely going to be the people who are dealing with your customers the most.

Investing in and recognizing the contributions of your employees to make sure that they are satisfied and motivated to provide customers with the best experience goes a long way.

This can ensure that team members are dedicated to the company’s mission. That dedication will ensure that you provide a better customer experience all-round. As a result, this creates a consistent, reliable company that customers will develop trust in.

Final Thoughts on Customer Trust Today

Having trust in a business is a key component of customer loyalty. Hence, it’s important to understand what your business can do to become more trustworthy.

Be sure to take steps to ensure you are open with your customers. And this helps your employees to be motivated to help in the best ways possible.

Failing to pay attention to the things mentioned in this article can hurt your business’s reputation.

Thus, losing your customers’ trust, which can ultimately lead to your demise.

So, follow the blueprint laid out above. Your business will be positioned to build and maintain customer trust well into the future.

Having trust in a business is a key component of customer loyalty. #customerloyalty Click To Tweet

How do you earn trust from your customers today? We’d love to know more in the comments below!

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Anthony is the Founder of AnthonyGaenzle.com, a marketing and business blog helping startups, small businesses and marketing pros grow and thrive. He is also the Head of Marketing and Business Development at Granite Creative Group, a full-service marketing firm. Throughout his 15+ years in the marketing and multimedia fields, he has worked with companies across a wide variety of industries from SaaS and healthcare to higher education, technology and many others. He has a strong focus on storytelling, strategy, content marketing and leadership. He is, and always will be, eternally a student of marketing and business strategy.

  • Hey Anthony,

    Things have certainly changed over the past few years. It’s getting harder and harder to make your presence felt online. It’s taking longer, it’s much more work, and it’s a lot more agony to bear (especially in the beginning — and no one seems to know what the beginning or the end is).

    To earn trust, you need customers. What if you don’t have a single paying customer for a relatively new product (but a much older site)? What does it take to get to sell? What’s involved? What am I missing?

    I don’t know what it is but I am still struggling to get simple things like reviews in exchange for a free product, for instance.

    Ash

    • Hi, Ash. Thanks for the comment! You’re 100% right. When you don’t have the customers to show case studies, etc., it’s really challenging to gain your target audience members’ trust and build your brand. Selling training and other professional services can be even more challenging. Have you tried asking your current clients for referrals? And do you do free consultations?

  • Be genuine; I dig the transparency note Anthony. None of us have the biggest or best or cheapest anything because no realistic measurement or dispassionate judge for each exists. Be straight. Remove hype from ad copy. Customers dig real, down-home, genuine entrepreneurs who help without the hype.

    Ryan

    • You’re 100% right, Ryan. No business has it all. Hyped up ad copy is easy to see through. Some people will buy it, but overall, you’re much better off being genuine and open with your target audience. You can build much stronger, lasting relationships that way.

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