Tweeting Like It's Second Nature

Download your FREE copy and tweet like a PRO.

How Co-Promote Got It Wrong On Valuable Social Media

Co-Promote – What Happened?

co-promote got it wrongOne day I was loving Co-Promote, getting shares on Facebook and Twitter and then suddenly the error message showed up.

The service was great but when it went down  Co-Promote got it wrong on social media. Co-Promote has over 350,000 users today, according to their home page. Their slogan is “Get shares and retweets from real people. Free.”  There is a paid version of their services as well for $49/month. I had been using them for 6 months free and loved the service.

As with any social networking service it took a while to build up a following and to gain points. I was ready to go with the premium version when all of a sudden they stopped working and they only posted on Twitter twice in 2 weeks that they were having server issues. No note on their website, no blog post, one tweet was it.

Co-Promote Got It Wrong With Not Responding!

According to many of their users on Twitter they have not responded to emails. Imagine being a paid subscriber and not receiving an email or more information from them on social media? They are the ones that help us promote on social media but they cannot promote to us?

The longer this lack of communication continues to go on the more their users will not go back to their services – especially those with the paid version. It’s sad to see a company that provided great social media services like Co-Promote got it wrong with social media.

'It's sad to see a company that provided great social media services like Co-Promote get it so wrong'Click To Tweet

What Others Are Saying on Twitter on How Co-Promote Got It Wrong

What Could Co-Promote Do To Make It Right?

I believe Co-Promote should respond on social media to their users. They could do a blog post about their servers being down and what they are doing to correct it. Co-Promote could email their customers about what happened and what they can do going forward for their customers. Their users would love to receive credits for those who were affected especially those with the paid accounts.

Reassurance is Key

Reassure us they are not going out of business is a must. The Social Media Examiner a post on how to handle complaints on social media.  They recommend companies to respond quickly and acknowledge the issues. Don’t hide from the issues or their customers.

Hidng from issues is not a good customer service practice. If you have been a reader here for some time you may remember my post on customer service via Twitter. You can provide great customer service via Twitter very quickly.

Let’s hope Co-Promote comes to bat for us.  I had a post ready to publish on how great their services were and how to use their services. Their services will be missed if they don’t return.

What Else Can You Do To Promote Your Content?

JustRetweet has great services that are similiar except it’s mainly for Twitter and only has likes on Facebook.

Viral Content Bee is another great service but again not with Facebook pages, just Facebook profiles.

Triberr is somewhat similar and may be my all time favorite way to share blog posts and receive shares from others.

 Have you ever used Co-Promote?

Do you believe Co-Promote got it wrong on social media?

Since this post was written this is the latest tweet from CoPromote:

Lisa loves helping others to thrive online through Content Marketing with Social Media, Blogging and SEO. What good is knowledge if you cannot share it with others? She has 20+ years experience in marketing/advertising with 5+ years experience blogging, social media & SEO. Get her new eBook "Tweeting Like It's 2nd Nature" Today!

27 comments On How Co-Promote Got It Wrong On Valuable Social Media

  • King-Galaxius R Stravinsky

    I have over 700,000 credits remaining that I still need to use, and I have been with Copromote since they debuted as a company known as Headliner!

  • [ Smiles ] At first, I thought I got blacklisted by Copromote and that my account was suspended.

    Then I learned that they were having some issues with their servers.

    I was unable to email them via the link on their official website (because it was broken), so I left them a polite message via their official Facebook Page; they never responded.

    Come on! There is more going on here!

    Lisa, Copromote is hiding something and they are not telling us what it is!

    • Hi Renard, LOL, I thought the same thing too at first! I believe you are right that they may be hiding something. Maybe they release our passwords or something like that. I can’t believe they haven’t responded to anyone except for a few tweets here and there over the weeks now. Thanks for coming by and stay tuned! Have a good day Renard.
      Lisa recently posted…Brand24 – The Social Listening Tool You Need TodayMy Profile

  • Yep – and nothing more since that last update that they hear us. Honestly, though. Before they went down, I sent a couple of emails to their customer service and they never replied. I’m pretty sure customer service was never their forte. Thanks for the other links. I’m gonna check out JustRetweet. I’ve never heard of it and am looking for a CoPromote Replacement.

    • Hi Alicia, Welcome to Inspire to Thrive. I can’t believe they haven’t responded to you and others. I tweeted them too and no response. I will surely be looking for more replacements and updating this post or adding a follow up. Do you use Triberr? That is an awesome one too, I just went with their paid program and it’s helping me get more Facebook shares. It does take time to grow tribes there. Thanks for coming by with your experience with copromote Alicia. Have a great day and new week ahead.
      Lisa recently posted…LinkedIn Marketing: Drive Traffic to Your Blog Using LinkedIn PulseMy Profile

  • Theodore Nwangene

    Hey Lisa!

    I am very sorry to hear that you and many others out there are experience this issues with Co-Promote but I am sure they will other reasons asides their server being down for not responding to customers and the likes of what you mentioned.

    And trust me this the first time I am seeing a BIG company failed on all fronts like this, it’s quite surprising you know.

    Customer satisfaction and support really counts and I don’t joke with this at all. There are times when I get quite indispose as not to be able to deliver what or exactly what my clients want….I just call them up or send out messages to them about why they didn’t get their jobs on time, or why it was not up to the standard and that I will make sure I make it up to them…Lisa, this technique always work magic!

    I think that’s exactly what Co-Promote ought to have done. Writing a simple blog post to explain it wouldn’t kill them. Would it?

    No…No…No…this is bad of them.

    Well, I hope you havemoved on at least for now until they are back to explain or serve you guys better?

    Theo

    • Hi Theodore, what happened to your image? You used to have a photo 🙂 Thank you. I feel really bad for the paying customers there. I’ve seen others fail with no responses but not for this long! I agree, if there is an issue let the customer know ASAP, they surely will understand (most anyways!) You would think at least on Twitter they would respond especially because of the type of company they are. It boggles my mind. I’ve moved on and may go back if they come back but only as a free account until they get their customer service act together. Thanks for coming by Theodore and have a wonderful weekend.
      Lisa recently posted…LinkedIn Marketing: Drive Traffic to Your Blog Using LinkedIn PulseMy Profile

  • Kathleen Streitenberger Rupert

    If you billed my card, you will owe me a complete refund. I’m sad to say this; but you didn’t respond to one email I sent. You didn’t even respond to me on TWITTER! This is extremely unprofessional. You had a huge fan base, and yet you are silent even today on 05.19.2017
    We will need 4ooK credits each to return; if you ever do come back online. May’s billing? Don’t even think about it. I won’t do that. Very Disappointing.

  • Awesome post lisa.

    Great work.

    Anyways, I’m going to subscribe for your newsletter to get future updates in my inbox 🙂

    Thanks,
    Piyush

  • It’s been a while since I us d them so this is news to me. If it’s been two weeks and nothing, it makes me wonder about them. I used the free version but woe to those who are paid users. Anything news on how they’re handling their paid customers?

  • Hi Lisa,

    I’m sure many appreciate you sharing this information. I never used Co-Promote, however, I do remember hearing about it.

    Unfortunately, with their like of public announcements and communication with their customers, I’m sure they have gone down the drain for good. So sad that a good tool like this would be taken for granted, as well as, it’s users.

    Thanks again for sharing this. Passing it along.

    B

    • Hi Bren, thank you. I really miss it. I was bulding up traffic over at the Facebook page because of co-promote. It saved me and others from having to boost posts over there too. They did tweet out since that they are still working on it. I’d give them a 2nd chance if they communicate a little more.
      It’s like me here, my CommentLuv plugin is still being worked on. Some things take time.
      Thanks for coming by Bren and have a wonderful day ahead!
      Lisa recently posted…How Co-Promote Got It Wrong On Valuable Social MediaMy Profile

  • Hi Lisa,

    Never joined Co-Promote. Don’t remember why, most probably there was something I disliked. Seeing how their users are treated now, it seems that my decision was a good one.

    I just checked their Twitter account. What a shame. The pinned tweet asked me to join them instead of linking to a blog post explaining what’s wrong with their service. Well, actually, what blog? They don’t have one anymore. A database error is all I got trying to reach their blog.

    Anyway, how hard it is to repair a blog? Maybe it’s to hard for some people, but adding just a simple html page explaining the issues isn’t hard at all, especially when you’re a “company” not a one man show who may not be very tech-skilled.

    A big No-No. Good decision from my part.
    Adrian Jock recently posted…CommentLuv: How to Fix the Errors Caused by Https LinksMy Profile

    • Hi Adrian, I bet there was 🙂
      I really started liking it about using it for several months – especially the Facebook page shares. It beat paying for FB boosts. It really is a shame for their lack of response. I really feel bad for their paid customers.
      I can’t believe they didn’t post on it on their blog Adrian and they are several people running that company, not just one! I really wonder what is at the bottom of it all now.
      I’m glad we have some alternatives but I do miss that CoPromote.
      Thanks for coming by Adrian and the commentluv here is still being worked on.
      Lisa recently posted…How Co-Promote Got It Wrong On Valuable Social MediaMy Profile

  • Hey Lisa,
    Very nice to meet you 🙂

    I’m grateful of you for featuring my twitter post on the subject of Co-Promote. It’s really a matter of sad the Co-promote is down but it’s three of alternatives is very useful to know. Absolutely they should do what you have mentioned here: email their customers and tell them the problem and mention when problem is going to solved too, to customer.

    Yeah, Justretweet, Viral content bee and triberr are the best way to promote your content for this time. They also work fantastic to promote contents

    Thanks for posting, Lisa.
    With best wishes,
    – Ravi. .
    Ravi Roshan Jaiswal recently posted…13 Content Marketing Strategies Suitable For Even the Smallest BudgetMy Profile

    • Hi Ravi – welcome to Inspire to Thrive. You are welcome. How long were you using CoPromote? I really miss the Facebook page part of their sharing program. I hope they come back but the longer they do nothing the less users they will have, it is sad. I’m glad we do have alternatives out there and maybe some new ones will pop up too now.
      Thanks for coming by Ravi and have a great rest of the weekend!
      Lisa recently posted…How Co-Promote Got It Wrong On Valuable Social MediaMy Profile

  • A very timely article, Lisa and I find it really bizarre that they are not responding to users. I actually emailed the CEO a week or so ago to ask when it would be up and running again but got no response. I’d previously emailed him to ask why I was getting such weird suggested posts to share (drugs and s#x mainly) and he’d explained how to block those accounts so I wouldn’t see them any more. Maybe that was part of the issue, that there were some very low quality posts that users didn’t want to share and it was hard to find the high quality posts that we would actually be happy to share!

    • Hi Suze, welcome to Inspire to Thrive. Wow, you emailed to the CEO and got no response? I hope they do respond somewhere. I wrote this post in hope that they can make it right for all us users. It is such a great service. I always checked out the links before sharing from there but I do that with any type of services like Triberr. You always will have some low quality stuff mixed in with the great content. I’d love to know if you ever do hear back from them. Thanks for coming by Suze and for your input on Co-Promote. Have a great day!
      Lisa recently posted…How Co-Promote Got It Wrong On Valuable Social MediaMy Profile

  • I don’t use any of these services since I got burned a bunch of times around the beginning of this decade. That another company not only has started to fail but isn’t responding to its user base doesn’t surprise me at all. It seems like there’s almost no accountability anymore; definitely a lot of cowardice. These folks should be ashamed because this is going to cost them a lot of money, as their reputation is being trashed.

    BTW, since you mentioned it on my blog, I got this same response that many other probably have received regarding CommentLuv:

    A feed could not be found at http://www.imjustsharing.com/. A feed with an invalid mime type may fall victim to this error, or SimplePie was unable to auto-discover it.. Use force_feed() if you are certain this URL is a real feed.

    • Hi Mitch. Oh don’t be afraid. As long as nothing is completely automated you would be okay. I usually check out links before doing any shares from them. I can’t believe they haven’t responded to anyone. They only sent out 2 tweets in 2 weeks. I would be mad if I had paid for the service and got no response. But I also loved their services, it worked really well!
      Oh yes, my CommentLuv is not fully working but Andy got sick and there are no updates for it. I have 2 tech friends working on it but I can’t find my credentials when I signed up many years ago.
      I was told this by one of the tech friends ” If this is the reason, your broken CL works better than any other commenting system. That’s because some commenters still get two backlinks.
      Two backlinks for some commenters and one backlink for other commenters = still better than one backlink or no backlink for all commenters.”
      I hope it can be resolved though.
      Mitch, I loved your post on Neil Patel. That was very clever written post. But I will not blame our age for it 🙂
      Thanks for coming by and have a great day Mitch!
      Lisa recently posted…How Co-Promote Got It Wrong On Valuable Social MediaMy Profile

  • Hi Lisa,

    I’m sorry you’re experiencing this issue with Co-Promote. They are wrong on all levels for not keeping their users updated. One tweet is not enough – especially for paid members.

    I sure hope they resolve their issue soon. Thanks for keeping everyone in the loop. I’ve already shared this one.

    Hope all is well.

    Cori
    Cori Ramos recently posted…9 Most Frequently Asked Questions About Working from HomeMy Profile

Leave a reply:

Your email address will not be published.

CommentLuv badge
This blog uses premium CommentLuv which allows you to put your keywords with your name if you have had 3 approved comments. Use your real name and then @ your keywords (maximum of 3)